Shopping and resolving problems

Dialogues and independent practice

4 lessons20 min32 words

0 of 4 lessons completed

Lessons

1 star: complete the lesson. 2 stars: at least 85% accuracy. 3 stars: at least 98%.

Practise the conversation and write your own answer. Ask whether an item can be returned or exchanged.
Practise the conversation and write your own answer. Ask for a receipt and information about a faulty product.
Practise the conversation and write your own answer. Explain that an order is different and request a solution.
Practise the conversation and write your own answer. Write a calm complaint describing the problem and desired response.

Practise language for everyday situations. Scenario details are examples; check the actual arrangements with the organisation.