B1 · Unit 12
Travel insurance: asking questions
You’ll describe what happened and ask what your insurance covers.
New words
insurer
policy
damage
claim
exception
excess
insured event
coverage period
policy number
emergency assistance
insurance premium
covered risk
insurance
A private policy is "застраховка"
; the state one is "осигуровка"
.
покритиеcoverage
event
to restore
Before I send the documents
Insurance support agent
Добър ден. За коя полица се обаждате?
Hello. Which policy are you calling about?
Ето номера. Искам да съобщя за повреден куфар след полета.
Here is the number. I want to report a damaged suitcase after the flight.
Insurance support agent
Кога забелязахте щетата? Имате ли снимки?
When did you notice the damage? Do you have photos?
На летището. Бях снимала куфара преди полета и го снимах отново след това.
At the airport. I had photographed the suitcase before the flight and took another photo afterwards.
Insurance support agent
Изпратете ги с описание на случая. Ще проверим покритието по полицата.
Send them with a description of the case. We will check the policy coverage.
Преди това, моля, обяснете изключенията и самоучастието.
Before that, please explain the exclusions and the deductible.
Insurance support agent
Разбира се. Ще ви посоча съответните точки в договора.
Of course. I will point you to the relevant clauses in the contract.
Grammar
Put the negative before "бях"
: "не бяхме прочели"
. Use "бяха"
with "те"
and "бяхме"
with "ние"
. When speaking to an insurer, distinguish earlier actions from the incident itself. Rules change; check the conditions with the insurer.
Бяхме купили застраховката преди пътуването, но не бяхме прочели изключенията.
We had bought the insurance before the trip, but had not read the exclusions.
Когато се обадих, служителката вече беше получила снимките.
When I called, the staff member had already received the photos.
Examples
Номерът на полицата е в писмото от застрахователя.
The policy number is in the letter from the insurer.
Важи ли покритието за датите на новия полет?
Does the coverage apply to the dates of the new flight?
Какво означава «самоучастие» в моята полица?
What does "deductible" mean in my policy?
Искам да съобщя за щета по багажа си.
I want to report damage to my luggage.
Кои документи са нужни за претенцията ми?
Which documents do I need for my claim?
Платената застрахователна премия не е сумата на обезщетението.
The insurance premium paid is not the compensation amount.
Моля, обяснете ми кои рискове са покрити.
Please explain which risks are covered.
Изпратих документите и поисках потвърждение, че са получени.
I sent the documents and asked for confirmation of receipt.