B1 · Unit 18
A wrong order
Practise the conversation and write your own answer. Explain that an order is different and request a solution.
New words
order
piece
In shops: "10 броя яйца"
— 10 eggs.
доставкаdelivery
recipient
I received the wrong order.
I ordered two items but received one.
The number is in the confirmation.
How can we resolve the problem?
A wrong order
Получих грешна поръчка.
I received the wrong order.
Other person
Какво бяхте поръчали?
What had you ordered?
Поръчах два броя, а получих един.
I ordered two items but received one.
Other person
Може ли номера на поръчката?
Could I have the order number?
Номерът е в потвърждението.
The number is in the confirmation.
Other person
Ще проверим изпратеното.
We will check what was sent.
Как можем да решим проблема?
How can we resolve the problem?
Other person
Ще ви предложим решение.
We will offer you a solution.
Grammar
Identify the difference between what you ordered and what you received, then ask for a solution.
Получих грешна поръчка.
I received the wrong order.
Поръчах два броя, а получих един.
I ordered two items but received one.
Examples
Independent practice
Explain that an order is different and request a solution. Write a short message or conversation using your own details. State your need and ask about the next step.
- I stated what I need.
- I asked a clear question about the next step.
- I compared my answer with the model and corrected unclear parts.
Получих грешна поръчка.
I received the wrong order.
Поръчах два броя, а получих един.
I ordered two items but received one.
Как можем да решим проблема?
How can we resolve the problem?