B1 · Unit 18
A short written complaint
Practise the conversation and write your own answer. Write a calm complaint describing the problem and desired response.
New words
complaint
In medicine: the symptoms the patient comes with.
goods
снимкаphoto
"Правя снимки"
= I take photos.
answer
I am writing about my order.
The item arrived damaged.
I attached a photo to the message.
I look forward to your reply.
A short written complaint
Пиша във връзка с поръчката си.
I am writing about my order.
Other person
Моля, опишете проблема.
Please describe the problem.
Стоката пристигна повредена.
The item arrived damaged.
Other person
Имате ли снимка на повредата?
Do you have a photo of the damage?
Приложих снимка към писмото.
I attached a photo to the message.
Other person
Благодаря, ще разгледаме случая.
Thank you, we will look into the case.
Очаквам вашия отговор.
I look forward to your reply.
Other person
Ще ви отговорим писмено.
We will reply in writing.
Grammar
Separate what happened from the solution you request, and ask for a reply.
Пиша във връзка с поръчката си.
I am writing about my order.
Стоката пристигна повредена.
The item arrived damaged.
Examples
Independent practice
Write a calm complaint describing the problem and desired response. Write a short message or conversation using your own details. State your need and ask about the next step.
- I stated what I need.
- I asked a clear question about the next step.
- I compared my answer with the model and corrected unclear parts.
Пиша във връзка с поръчката си.
I am writing about my order.
Стоката пристигна повредена.
The item arrived damaged.
Очаквам вашия отговор.
I look forward to your reply.