A2 · Unit 15
Write to support
Practise the conversation and write your own answer. Write a clear support request with the problem and a question.
New words
support
"Техническа поддръжка"
— tech support.
update
version
starting up
I am writing about a problem with the app.
The app closes when it starts.
After the latest update.
Could you help me?
Write to support
Пиша за проблем с приложението.
I am writing about a problem with the app.
Other person
Опишете какво се случва.
Describe what happens.
Приложението се затваря при стартиране.
The app closes when it starts.
Other person
Кога започна проблемът?
When did the problem start?
След последното обновяване.
After the latest update.
Other person
Изпратете версията на приложението.
Send the app version.
Може ли да ми помогнете?
Could you help me?
Other person
Ще проверим и ще ви отговорим.
We will check and reply to you.
Grammar
A useful support request names the problem, what happened and the help needed.
Пиша за проблем с приложението.
I am writing about a problem with the app.
Приложението се затваря при стартиране.
The app closes when it starts.
Examples
Independent practice
Write a clear support request with the problem and a question. Write a short message or conversation using your own details. State your need and ask about the next step.
- I stated what I need.
- I asked a clear question about the next step.
- I compared my answer with the model and corrected unclear parts.
Пиша за проблем с приложението.
I am writing about a problem with the app.
Приложението се затваря при стартиране.
The app closes when it starts.
Може ли да ми помогнете?
Could you help me?